Booking Policy

Aura Touch Mobile Massage operates on a private luxury appointment basis, where each session is exclusively reserved and carefully prepared for every client.

To ensure the highest quality experience and respect for scheduled appointments, the following booking policies apply:

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Booking & Confirmation
All appointments are considered confirmed once a booking request is approved. Time slots are reserved and unavailable to other clients once booked.

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Appointment Requirements
Appointment must be booked at least 24 hours in advance. Same day appointments are not available. For couples' appointments, treatments are provided back to back by one therapist unless otherwise confirmed.

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Mobile Service & Parking
Aura Touch provides mobile services at the client location. The client must provide the complete and accurate address, including the unit number and access instructions. Safe & reasonably close parking must be available because the therapist carries heavy equipment. Any parking fees are the client's responsibility.
 
Health & Safety
Clients must disclose any relevant medical conditions, injuries, allergies, pregnancy, recent surgery, medications, or other health concerns before treatment. Aura Touch may modify, postpone, or decline a service when necessary for the client's or therapist's safety.
Professional and respectful conduct is required at all times. Any inappropriate behavior will result in the immediate termination of the appointment, and the full service amount will remain payable.

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Payment
Accepted payment methods are Cash, Debit, Credit, American Express, or Mastercard. E-transfer is not accepted. Any applicable taxes and parking fees are the client's responsibility. Payment is due at the time of the appointment.

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Cancellation & Rescheduling
There's no cancellation fee. However, if an appointment is cancelled or rescheduled with less than 24 hours' notice, including on the same day, a 100$ rebooking fee will be required before booking any future appointment.

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Insurance Receipts
Receipts are available upon request. Clients are responsible for confirming coverage with their insurance provider.

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By booking an appointment, the client confirms that they have read, understood, and agreed to this policy.