Booking Policy

Booking & Confirmation
All appointments are considered confirmed once a booking request is approved. Time slots are reserved and unavailable to other clients once booked. You can contact us by phone call, SMS or WhatsApp at 647-229-9833, or email Auratouch.ca@gmail.com. Messages, WhatsApp or email are preferred, as your therapist may be travelling to appointments or working with another client.

 

Appointment Requirements
Please request appointments at least 24 hours in advance. For same-day or next-day requests, we will check availability and confirm whether we can accommodate you. Appointment start times are from 8 AM to 8 PM, subject to confirmation. Couples sessions are provided back-to-back by one therapist at the same location. Please be ready at your confirmed time with the space prepared.

 

Mobile Service & Parking
Aura Touch provides mobile services at the client location. The client must provide the complete and accurate address, including the unit number and access instructions. Safe and reasonably close parking must be available because the therapist carries heavy equipment. Any parking fees are the client's responsibility.

 

Health & Safety
Clients must disclose any relevant medical conditions, injuries, allergies, pregnancy, recent surgery, medications, or other health concerns before treatment. Aura Touch may modify, postpone, or decline a service when necessary for the client's or therapist's safety.
Professional and respectful conduct is required at all times. Any inappropriate behavior will result in the immediate termination of the appointment, and the full service amount will remain payable.

 

Payment
No prepayment is required for regular appointments. Payment is due at the time of the appointment. Accepted payment methods are cash, debit and credit cards, including Visa, Mastercard and American Express. E-transfer is not accepted. Any applicable taxes and parking fees are the client's responsibility.

 

Cancellation & Rescheduling
There is no cancellation fee. However, if an appointment is cancelled or rescheduled with less than 24 hours' notice, including on the same day, a $100 rebooking deposit will be required before booking any future appointment.

 

Insurance Receipts
Receipts are available upon request. Please let your service provider know when you request a massage. Confirm eligibility and coverage directly with your insurer; reimbursement is not guaranteed.

 

By booking an appointment, the client confirms that they have read, understood, and agreed to this policy.